What happens if you’re late more than 15 minutes from your game reservation?

Unfortunately, the game will need to be rescheduled because a technical break is required before the next team arrives.

Call us >>> 004 747 789 245

How many members may have a team?

Information about the number of participants can be found in the room description. In general, rooms can be played by 2–8 people. The Prison Break room can be played by 2–7 people. In general, the larger the team, the higher the chances of escaping.

Physical force is necessary to solve the game?

No, physical strength is not required. You will only need thinking, creativity, and teamwork.

Throughout the game there are things that could scare me (animals, electric shocks and other terrifying things)?

No. The game will increase participants’ adrenaline levels due to the sense of achievement from solving puzzles, not from fear. In the Horror Hospital room, there are elements that may scare players. The recommended age for this room is 16 years and older.

Is it dark inside the room?

No, the room is well-lit throughout the game.

What happens if I can not go out within an hour?

There are several situations: if you are very close to completing the game, it may be possible to finish it even after the time has expired. If there are still many puzzles left, you will usually receive some help to complete the game. In the case that the time has been significantly exceeded and the game needs to be prepared for the next team, the game must be ended.

What if during the game a person wants to get out but the team wants to play?

The player presses the panic button by the door, goes out, and the team can play on.

You can solve the game by yourself?

No, the game is designed to be solved as a team.

Are video recordings from inside the room saved?

No, video recordings are not saved, and there is no possibility to keep them.

Can I give a voucher as a gift to a friend?

Of course! All you need to do is fill out the voucher form here: https://exitgames.ro/en/voucher. You will then be redirected to EuPlătesc to pay for the voucher online by card.

Can I pay by card? Can I pay by bank transfer?

Yes, payment by card is accepted.
For companies, payment can also be made via bank transfer.

How is safety ensured in the rooms?

The room doors are not physically locked, so the play area can be exited at any time. In the event of a power outage, all electronic locks open automatically. Indicator lights always show the evacuation route. Sufficient fire extinguishers are available for emergencies. Events in the rooms are monitored via cameras, so the staff can intervene quickly if necessary.

I have a voucher for 2 people/team, but more of us came to the game. Can I still use the voucher?

It’s important to know that the voucher can be used in full; you only need to pay the price difference for the additional players. For online bookings, vouchers can be applied by entering the voucher code and the number of players, and the price difference will be calculated and displayed automatically.

How is the amount calculated if I booked for ‘x’ people, but more people show up?

The price is recalculated based on the actual number of participants. The price in the electronic confirmation is only indicative.

Can teams made up of children participate without an adult?

If there is a participant under 12 years old in the team, accompaniment by an adult (+18) is mandatory.